The Care Quality Commission (CQC) is the independent regulator of health and adult social care services in England.
As the regulator, they make sure that the care that people receive meets essential standards of quality and safety and encourage ongoing improvements by those who provide or commission care.
The new registration system for health and adult social care will make sure that people can expect services to meet essential standards of quality and safety that respect their dignity and protect their rights. The new system is focused on outcomes rather than systems and processes, and places the views and experiences of people who use services at its center.
They will be continuously monitoring compliance with essential standards as part of a new, more dynamic, responsive and robust system of regulation. Assessors and inspectors will frequently review all available information and intelligence they hold about a provider. They will seek information from patients and public representative groups, and from organizations such as other regulators and the National Patient Safety Agency.
If they have concerns that a provider is not meeting essential standards of quality and safety, they will act quickly, working closely with commissioners and others, and will use their new enforcement powers if necessary.